Job Details

Requisition Number 19-0406
Post Date 11/6/2019
Title Customer Service Representative
City Fresno
State CA

Marketing Customer Service Representative - Fresno, CA

Make a direct impact on the life of another by being a member of a very unique team of individuals. Community Tissue Services (CTS) is a not-for-profit tissue bank founded and headquartered in Dayton OH. CTS proudly serves the public through recovery, processing and distribution of human tissue grafts used for transplantation in life-saving and life-enhancing procedures. CTS is currently one of the largest US tissue banks, distributing nearly 10% of the tissue grafts in the United States. We are the largest nonprofit provider of skin grafts to surgeons for severe burn patients. CTS is accredited by the American Association of Tissue Banks (AATB), and strives to be on the forefront of new graft development and biotechnology to better serve recipients and medical professionals.

Looking for an entry level opportunity in customer service? Our Representative responds to local and national CTS customer needs for tissue products/services. You will use your execeptional product and service knowledge to assist customers and help drive sales. You will receive and document customer orders, complete data entry, manage consignment and branch inventory control, inspect, package and distribute tissue graft orders, may represent CTS at professional meetings, and perform general administrative duties.

This is a full-time position, with a schedule working either Mon - Fri from 8:00 a.m. to 5:00 p.m. or 7:30 a.m. to 4:30 p.m.

We offer a highly competitive benefit package including medical, vision, dental, life and supplemental insurance options, 401(k) with employer contribution and match, tuition assistance and generous paid time off (PTO).

Community Blood Center/Community Tissue Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Drug Free Workplace.

Requirements Education and Certification
Bachelor's Degree preferred. Kinesiology degree preferred. Certified Tissue Bank Specialist (CTBS) preferred.

A minimum of one year of applicable marketing experience preferred.

Knowledge, Skills and Abilities
• Must be highly customer service focused, able to handle inquiries, recommend graft substitutions, and escalate concerns promptly as needed.
• Knowledge of kinesiology and/or functional anatomy a plus.
• Must be able to follow directions and serve as a team member.
• Must be able to report numbers accurately and monitor error control.
• Must be a self starter able to perform duties with minimal oversight.
• Strong Excel knowledge preferred.
• Must meet minimum acceptable results on attention to detail assessments.

Work Environment and Physical Activities
Some travel required. Heavy lifting required. Must be able to meet the required physical demands with or without reasonable accommodation.  

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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