Are you interested in being a part of something greater? We are looking for people reflective of our members, who not only seek great career potential in a savvy organization, but also the opportunity to have an impact in their community. Vancity is changing the banking game. We are seeking people who have the knowledge, skills and abilities to deliver excellence in their work and to see beyond constraints. We offer competitive pay and an inclusive work place that promotes career development. At Vancity, you get more than just a job, you get a career with purpose.

Job Details

Requisition Number 17-0548
Post Date 9/5/2017
Close Date 9/19/2017
Title Senior Consultant, User Experience
Employee Type Regular (Permanent)
Employee Schedule Full-Time
Job Category Business Transformation
City Vancouver
Province BC

Senior User Experience Consultant

With exceptional listening and compassion skills, and the ability to translate Vancity's Good Money™ brand promise to our members, the ideal candidate will have 3+ years of user experience consulting experience.

The Senior User Experience Consultant reports directly into the Manager, User Experience & Digital Banking.

Key areas of accountability for this role are:

  • Work with internal stakeholders to design user centered approaches to strategic and technical projects
  • Provide UX leadership, coaching, and mentoring across cross-functional project teams
  • Prepare and deliver UX workshops
  • Design and conduct user research to identify and diagnose user needs, design end to end user experience (omni-channel), identify opportunities, challenges and risks in order to meet business objectives.
  • Convert research findings into actionable results, design recommendations and plans to inform the development of digital initiatives and strategies
  • Develop and maintain UX guidelines and tools (journey maps, personas etc) based on our differentiated member experience to ensure consistency across enterprise digital initiatives and optimize delivery.
  • Define, track and report on UX metrics and requirements for digital projects
  • Provide technical coaching, guidance and support to the User Experience Consultant and oversight to external UX vendors.

Here at Vancity, we have a consistent set of expectations for all employees:

  • Work effectively and with full commitment on the tasks assigned by your manager.
  • Give your manager your best advice.
  • Stay within policy.
  • Manage your ongoing career development at Vancity.


  • Advanced planning and coordination skills to develop business cases and project plans and to manage the full project lifecycle through all phases.
  • Solid communication and interpersonal skills to manage key stakeholder interfaces for projects, present project highlights, and address project challenges and issues.
  • Solid knowledge of the concepts, practices and techniques of project management.
  • Solid problem solving and decision making skills to diagnose challenges and issues; develop innovative business solutions; and to assess risks and opportunities that may affect the unit and or designated unit.
  • Solid research and analytical skills to assess and recommend course of action on industry, political and economic trends, and to identify risks and opportunities that may impact the business unit and or designated area.
  • Advanced communication and interpersonal skills as a facilitator and/or public speaker at meetings, presentations, community events.


  • The successful candidate will have a degree or certification in Human Factors, Cognitive Psychology, Information Systems or User Experience.


  • Expertise in User Centered Design, including user research, persona development, Information Architecture, journey mapping
  • Relationship building
  • Strong verbal and written communication skills and ability to communication with all areas/levels of the organization
  • Experience working in agile teams
  • Perform well in a fast paced and changing environment
  • Keep up with the latest trends and research
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We commit to creating a welcoming, inclusive workplace and to working with people and communities to help them thrive and prosper. Diversity is integral to this commitment. Our diversity allows us to fully understand, connect to, and respond to the needs of our members and communities.

Sound like a good fit? Put your outstanding skills to use with an organization that promotes work-life-balance, accountability-based leadership and member-led innovation that creates community impact. Apply online today!

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