Are you interested in being a part of something greater? We are looking for people reflective of our members, who not only seek great career potential in a savvy organization, but also the opportunity to have an impact in their community. Vancity is changing the banking game. We are seeking people who have the knowledge, skills and abilities to deliver excellence in their work and to see beyond constraints. We offer competitive pay and an inclusive work place that promotes career development. At Vancity, you get more than just a job, you get a career with purpose.

Job Details

Requisition Number 17-0700
Post Date 8/29/2017
Close Date 9/12/2017
Title Specialist Communications
Employee Type Regular (Permanent)
Employee Schedule Full-Time
Job Category Communications
City Vancouver
Province BC

Specialist Communications

You had us at “hello.” Whether you’re writing a speech, a blog post or a video script, you are able to capture the attention of your audience, and show them what Vancity is all about. You draw out the personal experiences, heartwarming anecdotes and compelling facts that will help people understand the impact a credit union can make. You connect the dots and help us demonstrate how we “Make you good money by putting money to good.” 


In this communications specialist role, you’ll do that by running our speakers bureau, writing stories about Vancity business members who are creating positive impact in our communities, and monitoring media stories to understand issues affecting our communities. You’ll help out with the Good Money blog, Vancity reports and any communications project we throw at you in this fast-paced, highly productive communications department.


You’re curious about people and passionate about your craft. You hate corporate speak, acronyms and anything that would cause your audience or speaker to stumble over words. You won’t settle for anything but true authenticity. You’re so organized your files are colour-coded and alphabetical. You can whistle and hum at the same time (or multi-task in more practical ways). And it would be a bonus if you were a morning person.

The Specialist Communications reports directly into the Manager Communications (External).

Mandate Statement:

Vancity's communications programs will be planned and executed enabling the achievement of business objectives.

Key areas of accountability for this role are:

  • Develop communications plans to define business and communication objectives, key audiences, situation analysis, strategy, tactics and measurement to optimize Vancity communications.

  • Research, write, edit, and provide recommendations to publish materials to enable the execution of communications plans.

  • Liaise with executive, external and internal stakeholders in the development and execution of communcication materials.

  • Assist the communications team in creating and maintaining content in internal and external Vancity channels.

  • Plan and coordinate logistics for organization wide events and meetings.

  • Conduct media monitoring, and assist in gathering and analyzing data to measure effectiveness of media plan and other communications plans. 

The successful candidate would be accountable for:

  • Work effectively and with full commitment on the tasks assigned by your manager.
  • Give your manager your best advice.
  • Stay within policy.
  • Manage your ongoing career development at Vancity.


  • Advanced - The ability to talk to members and potential members about our vision and our Good MoneyT promise in a way that connects (e.g. is meaningful and relevant). Storytelling requires the ability to choose the right story for the right person for the right situation. It requires the ability to listen deeply so that we are able to connect with people personally about the business in a way that will resonate for others. The stories we share about the organization are historical as well as current. Regardless, we have a personal connection to the stories we share, enabling us to bring them to life in a way that is impactful for members and the communities in which they live and work.
  • Solid - Planning and coordination skills to establish functional strategies, tactical plans and initiatives; and to lead development of integrated solutions, services and programs.
  • Basic - Analytical skills to assess options for formatting reports, presentations and other business materials; and to assist in a variety of ad hoc assignments.
  • Solid - Ability to understand data analysis, reporting, performance measurement and segmentation principles.
  • Advanced - Communication and interpersonal skills to act as a resource for the specialized area, providing specialized advice, guidance, explanations, and related support; and also to participate development of program content.
  • Advanced - Communication and interpersonal skills to identify and collaborate with the appropriate stakeholders across the organization and externally, communicate project progress, manage expectations, identify and mitigate project risks effectively.
  • Solid - Knowledge of the local community.
  • Solid - The ability to make a decision and/or take action (s) consistent with our vision and values. We are serving members in a completely different way and are confident in our ability to make judgement calls that enable us to meet the long term needs of members without making trade-offs. Our judgement and discretion is informed by a deep commitment to our collective success and what we are trying to achieve (e.g. impact, confidence and integrity). We know when to make a decision and when to consult with someone else. Rather than relying on a rules-based approach, we rely on guidelines that give us latitude to exercise judgement and discretion. We are able to learn from our mistakes and in so doing, continually refine our ability to do the right thing in service of the member and community.
  • Basic - Research and analytical skills to maintain awareness of emerging trends and gather intelligence related to the specialty; and also to recommend application to the specialized area.
  • Basic - Communication and interpersonal skills to represent the Vancity brand in the community, interact with community members and build relationships and networks in the community.


  • Post Secondary Education/Diploma (Communications)


  • Beginner - Project Management
  • Beginner - Report Writing
  • Beginner - Reputation Management
  • Beginner - Social Media
  • Intermediate - Verbal Communication
  • Advanced - Written Communication
  • Beginner - Strategic Communications Planning
  • Beginner - Publication Management
  • Beginner - Digital Communications
  • Beginner - Multi-tasking
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We commit to creating a welcoming, inclusive workplace and to working with people and communities to help them thrive and prosper. Diversity is integral to this commitment. Our diversity allows us to fully understand, connect to, and respond to the needs of our members and communities.

Sound like a good fit? Put your outstanding skills to use with an organization that promotes work-life-balance, accountability-based leadership and member-led innovation that creates community impact. Apply online today!

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