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Job Details

Requisition Number 19-0211
Post Date 6/4/2019
Title Care Navigator
City Jamestown
State NY
Description RESPONSIBLE TO: Health Homes Manager


The Care Navigator serves as a member of and/or a support to an interdisciplinary team who coordinates service provision for a caseload of clients that may have a severe mental illness with multiple medical co-morbidities, co-occurring substance abuse disorders, and/or a variety of medical complexities. This is a “low touch” position with an assigned caseload ratio of 1:75 clients with additional assignments to assist with outreach/engagement activities in program. Advocates for and supports the client, engages with community agencies/health care providers and others on their behalf to ensure access to services needed to increase wellness, self-management, and reduce emergency room visits/hospitalizations. Provides outreach activities to engage potential/identified clients in active care coordination activities.


1. Under the guidance of Clinical Care Coordinator and/or team, will conduct initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources.

2. Under the guidance of Clinical Care Coordinator and/or team, participates in the development, documentation, review, and update of client-centered comprehensive, integrated, and interdisciplinary care plans, in conjunction with other team members to ensure focus on desired outcomes.

3. Maintains effective communications with clients, primary care physicians, substance abuse and mental healthcare providers, family, collateral resources and other Agency staff on behalf of clients.

4. Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure.

5. Coordinates care planning with other providers of services/resources to ensure goal-directed, collaborative care, including care transitions.

6. Works as part of a Care Coordination team; attends and participates in team meetings to provide input/feedback around psychosocial and medical conditions/co-morbidities to review client status, update plans/goals, and review outcomes to further program goals.

7. Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field.

8. Under the guidance of and/or in conjunction with Clinical Care Coordinator and/or team, provides linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan.

9. Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed.

10. Ensures Will utilize professionals in assisting with crisis intervention and follow-up.

11. Performs all other related duties as needed or assigned.


Must possess strong organizational skills and abilities in order to meet the multi-faceted needs of clients in a timely manner; Must possess an understanding of care coordination, outreach and case management; Must possess an understanding of all applicable state and federal regulations related to health homes; Must be self-directed and able to initiate and manage multiple responsibilities effectively and efficiently; Strong verbal and written communication skills across various channels is paramount; Must be flexible and willing to work non-traditional hours as needed or assigned to meet client need; Physical condition commensurate with the demands of the job.

Associate’s degree in Social Work, Human Services, or related field or Licensed Practical Nurse (LPN) plus two (2) years of experience in care coordination, outreach or related activities. Experience with mental health, substance abuse, or medical frailties are strongly preferred. Valid driver’s license, use of personal vehicle, and willingness to travel for work is required. Proficient bilingual abilities in English and Spanish are desirable.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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