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Job Details

Requisition Number 17-0182
Post Date 7/10/2017
Title Enterprise Eng. Supt. Tec
City Lanham
State MD
Description Job Summary: The Enterprise Engineering Support position supports fulfillment for the DC Market. The this position works closely with the Engineering team during pre and post installation.

Duties and Responsibilities:

1. Supports the Sales Engineer with daily functions as needed.
2. Completed K-plan for hosted phone installations.
3. Preps and stages hosted phones for deployment.
4. Deploy, turn-up and test hosted phones.
5. Troubleshoot IP routers and SIP based voice IAD devices at customer locations.
6. Prepare PMP's for the Sales Engineer review.
7. Participate in corporate initiatives and projects, aside IPD and IT teams.
8. Maintain, review and update Enterprise Survey Database.
9. Maintains and updates Enterprise Survey sheet for weekly call.
10. Performs back-office tasks as needed to properly provision and document the deployed equipment.
11. Perform site survey walkouts as necessary.
12. Provide necessary technical support to customers as needed and where appropriate.
13. Performs other duties and responsibilities as assigned.
Requirements Required Skills and Experience:

• Education - High school diploma, GED or equivalent
• Technical certification (i.e. CCENT/CCNA)

• 5+ years relevant experience.
• Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Outlook)
• Knowledge of IP addressing, IP subnetting, Ethernet switching and routing.
• Experience with T1 and PRI testing and troubleshooting.
• Ability to interpret network design maps, CAD designs.
• Strong computer skills and working knowledge of databases preferred.
• Manual skills including wall and rack mounting equipment, Ethernet and T1 cable construction and 25-pair cable termination.
• Cisco, Telco Systems and AdTran equipment experience is desired.
• Able to distinguish cable color codes.
• Valid driver's license in good standing.
• Ability to lift 70+ lbs.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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