Job Details

Requisition Number 17-0133
Title Field Service Engineer
City British Columbia OR Ontario, Canada
Description Position Summary:
The Canadian Field Service Engineer will be responsible for Home Assessments, Installation, Troubleshooting, Repair and Preventive Maintenance of NxStage products. This may include the basic repair and handling of NxStage product systems along with inspection, testing and evaluation of product conformance.

Responsibilities:

• Perform at the highest degree of skill in operations such as cleaning, repair, testing, packing and material handling
• Act as system expert on NxStage products and systems
• Ability to travel to customer sites for home assessment’s, installations, repair, troubleshooting and training with little or no notice
• Expert ability in testing, calibration, preventative maintenance and simple troubleshooting
• Work under limited supervision
• Ability and willingness to engage in complex service activities and projects, create service documentation and provide customer training as needed
• Documentation of service activities performed and entered into the IFS database
• Assess customer complaints to determine failure modes and identify root causes
• Participate in the investigation of manufacturing problems and product complaints
• Assist in inspections and testing of product components to ensure compliance to specifications and applicable standards as assigned
• Assists product development and quality engineers in the diagnosis and replication of product failures
• Other duties as assigned
Requirements Requirements:

• An associate’s or technical degree is preferred
• 3+ years’ experience in a Field Service role
• Dialysis work experience is preferred
• Ability to travel over 80%
• Exceptional troubleshooting ability
• Exceptional customer relation skills
• Demonstrated ability to manage projects and meet required timelines
• Good organizational and follow-up skills
• Ability to interface with multiple groups in the organization to resolve service issues
• Overall positive and optimistic attitude
• Must possess the ability to use various common hand and power assisted assembly tools.
• Strong Computer skills
• Ability to lift heavy objects and work in areas not necessarily optimized for service activity
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