Job Details

Requisition Number 19-0009
Post Date 2/12/2019
Title Sales Coordinator / Customer Liaison
City Woodcliff Lake
State NJ
Description Driven by a commitment to research, quality and service, PDI, Inc. provides innovative products, educational resources, training and support to prevent infection transmission and promote health and wellness. Encompassing 3 areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture and distribute leading edge products for North America and the world.

We have several locations across the US and are looking for new Associates to join our team!


Fantastic career opportunity to join the Contract Manufacturing Division of PDI – the global leader in wet wipes manufacturing!

This position will be responsible for coordinating all aspects of our customer order requirements for many global brands. You will work closely with our customers and will be a primary liaison between our customers and internal support groups. As Sales Coordinator you will play a key role in supporting the division’s sales targets and satisfying customer requirements.


• Enter and track all customer purchase orders from order entry through production, quality release and shipment
• Daily collaboration with Planning, Quality, Warehouse, and Operations in order to coordinate activities related to delivering customer products as scheduled
• Interface with internal business partners to obtain needed information for customer communications
• Work directly within customer SAP platforms and other web based systems to issue customer specific production and shipment notifications Generate weekly/monthly customer reports per request
• Maintain channels of communication with customer to make sure needs are met
• Work closely with finance on invoice discrepancy resolution and past due invoices with customers
• Maintain account specific special shipping instructions within the ERP system, and audit to ensure compliance
• Process RMA’s and credit requests for customers as needed
• Process intercompany billings for orders shipped
• Route bill of material change controls, and manufacturing instructions as needed
• Update work instruction and SOPs as directed
• Other duties as assigned

1. Customer service levels at or above desired goals
2. Internal and customer specified reports issued accurately and in timely manner
3. Accuracy in order processing from point of order receipt to customer delivery
4. External customer metrics on various objectives
5. Customer feedback and satisfaction

EDUCATION/CERTIFICATION: 4 year college degree in science or business required

REQUIRED KNOWLEDGE: Proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook is required. Experience with EDI electronic submissions is highly preferred. Knowledge of AS400/BPCS, WMS and JDA systems would be helpful, but not required. Experience in pharmaceutical/ OTC manufacturing along with supply chain experience would be a plus. Experience with international shipments would also be helpful but not required.

EXPERIENCE REQUIRED: 1-5 years of work experience in a customer support role in a manufacturing environment. Candidate must be able to multi-task, work well in teams, be detail oriented and highly motivated.

SKILLS/ABILITIES: Self-starter; highly motivated with a desire to succeed. Great communication skills (verbal and written), detail oriented, ability to multitask, and collaborate within cross-functional groups. Organize workload efficiently. Must have excellent follow-up skills. Motivation, drive, a desire to be the best to our customers and a passion to learn and excel.


NONE: No hazardous or significantly unpleasant conditions.


Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Nice-Pak Products, Inc. (NP) is the global developer, manufacturer and marketer of pre-moistened wipes for the consumer market, specializing in personal care, hygiene, household cleaning and disinfection products.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
  • Please refer to the Company’s Substance Abuse Policy which protects the safety and well-being of all associates and potential associates.
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