Seasoned controls technologist to support our controls division with work in site commissioning primarily of wireless controls, issue resolution, troubleshooting, and post implementation support. Will also be responsible for QA testing and verification of new
Professional will be located in Cincinnati where our Controls division resides. They will be closely tied to projects involving LSI lighting. Most work will be done from the office, but occasional on site visits may be required. They will be expected to serve
on continuous improvement teams, help reduce issues and improve the value stream.
4+ years of customer facing support in a technical field such as software or electronic systems. Lighting controls is preferred
Computer record keeping and reporting (CRM, electronic documentation, issue tracking/resolution)
Manage the commissioning of sites from beginning to end including training and presentations. Offer continuous improvement suggestions to improve the support technician role and in the end, the customer experience
Coordinate with LSI Lighting to learn more about the lighting products we control and support LSI corporate by working with other service techs, sales, production, and others
Excellent phone presence with the technical knowledge to help calm and explain a complicated system in easy to understand terms
Conduct yourself in a professional manner
Experience in not only serving as a customer service agent, but demonstrating work in making change that improves the customer experience
Provide CSR related process documentation and training.
Assure consistency in process methods. Continuously drive process, value, productivity and customer-experience improvements.
Review and approve RMAs, credits, sales rebills, and commission adjustments.
Some travel (5-10%) required to visit job sites.