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Requisition Number 12-0041
Post Date 5/15/2013
Title Webinar and Video Conference Event Coordinator (Contract, Part-Time)
City Watertown
Description Harvard Business Publishing is an idea-driven company with a commitment to improving the practice of management. We're a wholly owned subsidiary of Harvard University serving customers across three primary markets: educational institutions, corporations, and individual managers.

The Event Coordinator assists the Corporate Learning Global Delivery team in delivering live virtual sessions via webinar and video conference to a portfolio of clients on an event by event basis. The ideal candidate has high energy, is customer service-oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities.
This is a contract position paid on an event by event basis where hours are variable depending on volume and scheduling of client programs. Client programs are held during the business day as well as before and after normal business hours, but generally not on weekends.
Key Responsibilities:
Event Coordination
• Provide 360º assistance for all assigned webinars and video-conference sessions including set up, delivery, recording, wrap-up, and reporting for selected client engagements
• Provide advance and real-time support to HBP team, faculty, experts, and moderators in delivery of first-class education experiences for clients
• Arrange for and conduct dry run practice sessions with clients, moderators, and expert presenters as needed
• Troubleshoot and resolve technical, scheduling, and content issues in real-time
• Work with team to create, code, deploy, and report on online polls conducted in WebEx with participants
Coordination and technology set up
• Ensure room is set up and equipment (computers, telephone, and headsets) are fully functional and facility/room is reserved in advance for each webinar
• Coordinate as needed with HBP IT department for necessary equipment
• Anticipate and resolve technology issues prior to day of the event and inform presenter, moderator, and Delivery team member of any changes
• Understand program schedules in detail; Anticipate and correct issues before they happen
Requirements • 5-7 years of experience in a client or customer service oriented position, Bachelor’s degree desired
• Experience with or ability to quickly become proficient with collaborative technologies such as WebEx and videoconferencing
• Proven success working in a team environment and in balancing multiple priorities
• Proficiency required with MS Office suite including PowerPoint, Word, Excel, and Outlook
• Detail-oriented; anticipates problems before they happen
• Effective communicator: in-person, phone, and in writing
• Willing to take the initiative; seeks ways to improve the business
• A team player able to work effectively within a team setting and across cultures with clients around the globe
• Thrives in an entrepreneurial setting – this is a high growth business
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