GENERAL SUMMARY AND SCOPE
Responsible for assessing, coordinating and monitoring the various health and human services needs of severely mentally disabled or severely emotionally disturbed clients. Works toward achieving Ohio Department of Mental Health/Community Mental Health Board outcomes for community support including: increasing community tenure; encouraging vocational involvement; developing a social support network; examining housing and financial needs; and assistance in interfacing with health and social service systems. Responsible for developing an appropriate service plan with client input, that is recovery focused. Responsible for complying with all requirements of the continuous performance improvement program.
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES
Timely, compliant clinical documentation and billing practices as measured by:
- Department standards, and rules/standards set forth by Medicaid/Medicare, CARF, ODMH, ODADAS and HFAP.
- Complying with pre-certification as required by managed care companies.
- Completing documentation within established timeframes per departmental standards using the electronic medical record.
- Utilizing the electronic medical record to manage documentation requirements.
Achieves and maintains an annual productivity requirement of 55% of paid hours. This is 1144 billable hours for the full-time position, part-time is pro-rated based on paid hours by:
- Accepting all appropriate case referrals,
- Scheduling an adequate number of billable service activities per working day,
- Proactively seeking and utilizing supervision and tools provided for skill building in this area, and.
- Requesting additional cases when appropriate to augment productivity.
Takes ownership for patient and referral source satisfaction by:
- Returning phone calls in a timely manner, with appropriate authorization,
- With appropriate authorization communicates information to referral sources such as: assessment outcomes, progress reports, no shows, and concerns,
- Actively addressing/resolving concerns as they are reported, utilizing supervisory involvement as needed, and
- Ensuring that knowledge and practice is consistent with current information on treating culturally diverse individuals.
Encourages patient responsibility and recovery by:
- Tracking and monitoring “No Shows”; communicating consequences for non-compliance and encouraging meaningful vocational and/or volunteer activities to the extent the client is capable,
- Utilizing current and evidenced-based community support interventions/protocols,
- Ensuring access to resources through referral and/or advocacy,
- Involving and educating family members and other natural support systems to the extent possible,
- Coordinating access to crisis intervention services and providing crisis CPST services as scheduled (includes day time and/or after-hours as applicable),
- Accompanies clients to needed appointments, if necessary, to support their recovery.
- Utilizes “MY Outcomes” to measure client progress, and
- Proactively seeks and utilizes supervision and tools for skill building in all of his/her areas of responsibility.
Regularly demonstrates the ability to serve mentally ill patients of all ages and of all cultural backgrounds in the routine performance of duties.
OTHER TASKS, DUTIES AND RESPONSIBILITIES
Attends all staff, supervisory and community meetings as required.
Dresses professionally and maintains a professional demeanor with staff, clients, and community.
Participates in department performance improvement activities as assigned and attends required training.
Demonstrates service excellence and ACE in the performance of all responsibilities.
Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Associates or Bachelor’s degree in a mental health or human service field required, plus appropriate license as required in the Ohio Department of Mental Health rules for provider qualifications 5122-23-01 and the Ohio Department of Alcohol and Drug Addiction Services certification standards. Bachelor degree preferred. Community Support Providers hold “Trained Other” status.
CPR and First Aid certification within 6 months of hire.
Computer skills sufficient to learn and utilize the electronic medical record are a mandatory requirement for all direct service staff and supervisory staff.
Ability to be mobile and possesses a valid State of Ohio motor vehicle operator's license and be insurable under Firelands' auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable M.S.D.S. forms.
Successful completion of a 180 day get-acquainted period.