GENERAL SUMMARY AND SCOPE
Under the direct supervision of the assigned Outpatient Treatment Coordinator, provides the full range of outpatient mental health and/or chemical dependency services provided by the Behavioral Health Department including diagnostic assessment; individual,
family and marital and group psychotherapy; and crisis intervention services as needed. Responsible for complying with all requirements of the continuous quality improvement program. Does not diagnose or treat persons with mental illness and/or chemical
dependency without supervision.
ACE OF HEARTS PLEDGE
The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions
with all those served.
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES
Timely, compliant clinical documentation and billing practices as measured by:
- Department standards and rules/standards set forth by Medicaid/Medicare, HFAP, OhioMHAS (treatment, prevention, and DIP standards as applicable to assigned duties) and CARF,
- Understands and complies with the requirement of managed care/insurance companies when treating their members,
- Completes all documentation using the electronic medical record; and
- Encourages clients responsibility by attending to and discussing payment and funding issues when necessary.
Achieves and maintains an annual productivity requirement of 55% of paid hours. This is 1144 billable hours for a full-time position, part-time is prorated based on paid hours by:
- Accepting all appropriate case referrals,
- Scheduling an adequate number of sessions/billable service activities per working day, and
- Following department policies regarding tracking and addressing frequent no shows, and discharges clients after discussion with supervisor.
Takes ownership for patient and referral source satisfaction by:
- Returning phone calls in a timely manner,
- With appropriate authorization communicates information to referral sources such as assessment outcomes, progress reports, no shows, and concerns,
- Actively addressing/resolving reports of dissatisfaction as they are reported, utilizing supervisory involvement as needed, and
- Ensuring that knowledge and practice is consistent with current information on treating culturally diverse individuals.
Encourages patient responsibility and recovery by:
- Utilizing evidenced-based interventions/protocols including the use of group therapy when evidence supports this modality for maximizing outcomes for specific diagnoses/populations,
- Providing comprehensive and ongoing assessment,
- Referring clients to internal and external services to meet identified needs,
- Involving and educating family members and other natural support systems to the extent possible,
- Providing crisis intervention services as scheduled (includes day time and/or after hours as applicable),
- Utilizes “My Outcomes” to monitor client progress in treatment, and
- Proactively seeks and utilizes supervision and tools provided for skill building in all of his/her assigned areas of responsibility.
- Completes assigned courses in Relias System as applicable.
Regularly demonstrates the ability to serve mentally ill and chemically dependent patients of all ages and of all cultural backgrounds in the routine performance of duties.
OTHER TASKS, DUTIES AND RESPONSIBILITIES
Utilizes UltiPro for time management tasks and completes other required administrative forms.
Dresses professionally and maintains a professional demeanor with staff, clients and community.
Attends all staff, group supervision and treatment team meetings as required and provides audio/video tapes as required for training.
Efficiently maintains ongoing client schedules along with accepting referrals from the Mental Health Outpatient Coordinator and promptly scheduling these clients.
Participates in department performance improvement activities as assigned and attends required training.
Demonstrates service excellence and ACE in the performance of all responsibilities.
Performs other professional duties, as assigned.
NOTE: This position does not provide/is not responsible for staff supervision.
KNOWLEDGE, SKILLS AND ABILITIES
Master’s degree in a mental health, chemical dependency or related field, plus appropriate license as required in the OhioMHAS rules and certification standards for treatment, prevention, and/or DIP services as assigned.
HeartSavers and First Aid certification within 6 months of hire.
Ability to read and write small letters and numbers.
Ability to effectively communicate in both written and oral forms.
Be sensitive to the cultural needs of the individual and/or family served.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
Computer skills sufficient to learn and utilize the electronic medical record are a mandatory requirement for all direct service staff and supervisory staff.
Successful completion of a 180 day get-acquainted period.