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Job Details

Requisition Number 19-0482
Post Date 11/13/2019
Title Coffee Clerk
City New York (Kips Bay)
State NY
Description Fairway Market wants to ensure that all of our customers are receiving the best shopping experience each time they walk into our store. The Coffee Clerk is an integral part of the Fairway Market experience. As a Coffee Clerk, you work on the sales floor to proactively engage customers and create opportunities to up sell and cross sell Fairway products. The following are role and responsibilities of the Coffee Clerk position:

Department-specific Responsibilities:
•Demonstrate product knowledge of coffee, tea and other products sold within the coffee department. Knowledgeable in coffee handling and preparation methods Package, weigh, price and label items for retail sale
•Properly receive orders of products, assuring freshness, quality standards, and superior quality is met. Ensure product availability, quality and freshness by proper rotation, stocking and replenishing of products on shelves and in coffee barrels. Properly prepare orders that are to be submitted in a timely manner
•Maintain accurate department signage and pricing.
•Operate relevant equipment such as grinders and scales in a safe and productive manner.
•Build visually attractive displays featuring products sold in department.

General Responsibilities:
•Proactively engage customers, promote product and sales, build customer relationships, and provide G.R.E.A.T. customer service that encourage customer loyalty and add value to the Fairway brand
•Work collaboratively with fellow employees and managers and recognize teamwork and diversity throughout the store to resolve conflicts respectfully and in a timely manner.
•Maintain a strong time and attendance record to ensure the smooth flow of departmental operations
•Maintain a clean and safe work environment by practicing high standards of food and human safety and sanitation techniques provided by Fairway work rules and policies and Health Department Regulations.
•Replenish department supplies frequently to ensure efficiency of workflow and employee job tasks
•Adhere to all department-related and company-related work rules and policies while upholding Fairway’s core values of integrity, respect and excellence
•Perform miscellaneous roles assigned by management that would help the team on an as-needed basis
•Recognize and seek opportunities for continuous learning and supply feedback to management to help improve operations
Requirements Skills and Qualifications:
Candidates who apply for the Coffee Clerk position must possess the following skills:
•Good working knowledge of food quality, hygiene and sanitation, kitchen safety and food preparation
•Strong Customer Service skills and ability to interact with other people and participate actively in department and staff meetings
•Strong teamwork and diversity awareness and ability to recognize and welcome differences among people and resolve conflicts respectfully and in a timely manner
•Organizational and time management skills and ability to prioritize requests and department activities
•Problem-solving skills to effectively assist customers in a wide range of different transactions.
•Meet physical demands required for the position
•Effective communication skills and ability to read, write and comprehend English
•Availability to work weekends, holidays, and other prime times of the business

Work Environment and Physical Demands
•Must be at least 18 years of age to work in the department and box cutters
•Continuous interaction with customers and coworkers in a fast-paced work environment
•Exposure to various food allergens throughout the store
•Frequent motions such as standing, walking, kneeling, squatting, bending, lifting, and reaching
•Lifting up to 50lbs. and pushing and pulling carts up to 100lbs.
•Standing and walking for 4-6 hours at a time
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