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Job Details

Requisition Number 17-1136
Post Date 11/14/2017
Title RN (Registered Nurse) Patient Care Coordinator, Full Time
Job Type Full Time
City Rochester
State NY


This is a full time opportunity, Monday through Friday 9am to 6pm. The Patient Care Coordinator delivers superior customer service while receiving and processing referrals initiated at the customer care center point of entry for Lifetime Care. Performs all functions that facilitate the efficient processing of referrals and promotes overall patient satisfaction with Lifetime Care Home Health and Hospice Services.

Essential Responsibilities/Accountabilities: 

• Screens all inquiries from referral sources (hospitals, physicians, clinics, patients/family members, etc.) and provides accurate and reliable information regarding the criteria for admission to home health care/hospice services.

• Responds knowledgeably and professionally to inquiries regarding Lifetime Care Home Health and Hospice services and programs.

• Obtains necessary patient specific information at the time of referral to maximize the potential that patient will meet admission criteria.

• Appropriately and accurately inputs admission data and completes referral and coordinates service requests with a focus on the patients’ care needs and to assure a timely admission to service.

• Obtains required billing information to process verification and billing authorization and generates physician orders.

• Understands and utilizes Medicare home care guidelines in establishing home care referrals.

• Coordinates all patient specific needs; i.e., scripts to vendor for IV needs, DME Requests or other tasks as assigned.

• Answers calls and obtains pertinent information to quickly and accurately identify and assess caller’s needs and determine action steps to satisfy those needs or to resolve basic types of customer service inquiries.

• Projects patience, empathy, caring and sincerity when answering phones and ends all calls with “Is there anything else I can do for you today”.

• Collects, documents and provides reports of required data,

• Builds and maintains productive working relationships with all internal and external customers.

• Provides assistance when needed with referral process for Home Care Coordinators.

• Provides back up and support for all special assignments or tasks assigned to other Patient Care Coordinators.

• Assists with special projects, activities.

• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct.

• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

• Regular and reliable attendance is expected and required.

• Performs other functions as assigned by management.

• Co-signs verbal orders (received from physicians) submitted by LPN level Patient Care Coordinators.


• Valid NYS RN license and graduation from an accredited school of registered professional nursing with a minimum of 1 year of community health RN or related experience required.

• A minimum of 2 years customer service experience required.

• Maintains knowledge of insurance and reimbursement guidelines and changes.

• Strong communication skills. Strong decision-making and problem solving skills.

• Excellent time management and organizational skills.

• Ability to handle changing work environment and to prioritize activities.

• Proven ability to work in a team environment.

• Basic computer skills are necessary, including but not limited to the ability to navigate on a personal computer within a Windows based operating environment; the ability to access and create basic e-mail messages; and the ability to open, edit, and save basic electronic documents if necessary.

• With training provided, must demonstrate the ability to learn and utilize new systems, computer applications and operating environments as necessary.

• Flexibility to work a varied work schedule when needed to meet department needs.

Physical Requirements In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer

  • We are an Equal Opportunity Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • We are an Equal Opportunity Employer, and as such affirm the right of every person to participate in all aspects of employment without regard to race, color, sex/gender, age, disability, religion, creed, citizenship status, national origin, veteran status, military status, marital status, familial status, domestic violence victim status, sexual orientation, gender identity, predisposing genetic characteristic, genetic information, or any other status protected under the law.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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