Requisition Number |
18-0459 |
Title |
Training Coordinator |
City |
Jacksonville |
State |
FL |
Part Time |
No |
Description |
***Cornerstone experience is a huge plus***
Summary: Healogics is looking for an energetic, creative, detailed, self-starter to join our team as Training Coordinator. You’ll be responsible for making sure all of our training programs and projects run seamlessly. The ideal candidate has a ‘can do’ attitude, team spirit, loves learning, and is able to multi-task while partnering with various departments, locations, and stakeholders. Working with the Learning & Development team, you will coordinate content, research material, drive projects, market courses and resources, and provide data analysis and metrics for Healogics Learning & Development.
Essential Duties and Responsibilities
• Create and manage the annual Training Calendar
• Coordinate activities for onsite training events, including scheduling rooms, sending notifications, equipment setup, meals, and travel, hotel vendor management
• Manage the L&D customer support email inbox, responding to customer issues and questions regarding both onsite and online training
• Manage the continuing education credit process with accreditation vendor, including uploading rosters, surveys, agendas and annual reporting
• Prepare and order workbooks, handouts, and other training-related materials
• Manage and maintain in-house training equipment
• Support the development, administration, and data analysis of post-training surveys and feedback
• Maintain records of training activities, participant progress, and program effectiveness, and ensure that all training documentation, records, reports, and data are completed accurately and on time
• Other duties and special projects as assigned
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Requirements |
Qualifications:
• Advanced organizational skills with the ability to handle multiple priorities
• Flexible and able to shift priorities
• Strong written and verbal communication skills
• High attention to detail
• Ability to format materials and presentations based on the content and audience
• Advanced skills in MS Office suite: Word, Power Point and Excel
• High customer service orientation
• Self-motivated; takes initiative to find solutions
• Strong analytic capabilities
• Commitment to flawless execution
• Creative thinker, self-starter with a proactive approach to resolving problems and issues
• Ability to juggle multiple priorities and complete work with a high level of quality and attention to detail
• Brings a customer service mentality to the work
• Works well independently and as part of team
• Eager to learn, grow, and build skills, while working in a fast-paced environment
• Knowledge of eLearning technical standards (SCORM, AICC, xAPI) a plus
2. Supervisory:
The incumbent in the position will not supervise other employees.
3. Education/Experience:
Bachelor’s degree in a relevant field such as instructional design, education or technology
4. Language Ability:
Ability to read and comprehend complex instructions. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
5. Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
6. Computer Skills:
Must be able to use Microsoft Outlook, Word, and Excel.
Competencies Required:
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analysis/Assessment - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Researches and finds relevant information and identifies key issues and relationships from a base of information; compiling data from a variety of sources and identifying cause-and-effect relationships; Demonstrates attention to detail.
Attention to Detail – Performs tasks while focusing on all aspects of the task no matter how small; Checks all processes and tasks for accuracy; demonstrates vigilance in assuring completeness and accuracy of all work.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Solicits customer feedback to improve service; anticipates and provides solutions to meet customer needs, giving high priority to customer satisfaction; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Creative Thinking - Taking a new or unique approach to how work is performed; Generates and maintains a creative and change-oriented environment among or with staff or colleagues which leads to coming up with ideas; Looks beyond the facts and thinks outside the box or across or beyond traditional boundaries in order to recommend solutions, products or options for improvements that have not been used in the organization before.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Initiative - Volunteers readily; Being proactive; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Continuous Improvement - The commitment to think about the many processes and systems used to accomplish work and to recommend new ideas and suggestions that will improve the current work processes and procedures; The ideas and suggestions are self-initiated and involves seeking out and understanding tools, techniques and approaches that may or may not be currently applied in a work process or procedure.
Work Standards - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Works effectively with team or group outside the formal lines of authority; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Functional/Technical Proficiency- Assesses own strengths and weaknesses; pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Communication –Written, verbal or non-verbal means of expressing ideas effectively including adjusting language, terminology or the organization of concepts to the characteristics and needs of the audience.
Continuous Learning - The commitment to think about the ongoing and changing needs of the organization and to learn how new and different solutions can be utilized to ensure ongoing business success; The learning is self-initiated and involves seeking out and understanding tools, techniques and approaches that may or may not be currently applied in one or many areas of expertise that could contribute to personal growth and the ongoing success of the individual and/ or the organization.
Flexibility - To adapt quickly to people and circumstances; to respond quickly to emerging opportunities and risks; to acquire new/more effective behaviors as context and roles change.
Integrity/Honesty: Recognizes when being faced with making a decision or exhibiting behavior that may break with commonly held personal or social values; understands the effects of violating these beliefs and codes on an organization, oneself, and others; and chooses an ethical course of action.
High Energy – Sustains a high level of activity and productivity on a consistent basis.
Follow-Up – Methodology designed to monitor the results, of delegations, assignments, or projects; continuing to come back and review the progress of an individual or team assigned a task or project.
Negotiation – The open exchange of positions and alternatives to reach an outcome that is satisfactory to all parties involved.
Persuasiveness/Sales Ability –Effectively uses relationship building and communication behaviors in order to convince a prospect or client of an idea, plan, activity, service, or product.
IND123
*CB
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