Job Details

Requisition Number 17-0138
Post Date 5/19/2017
Title Collections Specialist
City Allentown
State PA

Coordinated Health (CH) is a privately held, physician-owned acute-care hospital network in eastern Pennsylvania and western New Jersey. CH’s focused regional network has 1,200 employees at 17 sites with an ambulatory-based continuum of care. Access is provided by specialty hospitals, ambulatory surgery centers, transitional care units, multi-specialty clinics and walk-in centers. Service lines include musculoskeletal care, cardiology, women’s health and immediate and primary care, endocrinology, rheumatology, and general surgery.  In Bethlehem, CH has exclusively earned the U.S. government’s new 5-star top CMS rating for hospital patient service, has earned top safety and patient satisfaction scores from HealthGrades.

General Responsibilities:

  • Complete assigned tasks specific to billing and collections operations of Coordinated Health including self pay payment posting, employer invoice payment posting, self pay collections calls and/or correspondence, employer invoice collection calls and/or correspondence
  • Follow established policies and procedures for self pay/employer invoice payment posting and collections as defined by Director of CBO
  • Facilitate Financial Hardship Application to ensure completeness of submitted application, accounts are duly documented and readily available for review by Team Leader, Manager or Director of Central Business Office
  • Provide good customer service regarding collection issues, facilitate patient and employer refunds, work with others to resolve patient account discrepancies
  • Communicate to collection agencies in regards to payments received, patient disputes, settlement proposals, bankruptcies
  • Accountable for reducing delinquency for assigned accounts
  • Works with direct and indirect supervision
  • Complies with Coordinated Health policies and procedures
  • Participates in team meetings for dissemination of pertinent information
  • Ensures confidentiality is maintained for all patient information and records
  • Work as part of a team to integrate new processes and procedures in the Central Business Office to enhance daily operations and improve AR
  • Any other miscellaneous duties as assigned by management Financial Responsibilities
  • Ensure payment postings are reconciled to daily balance reports
  • Ensure Credit and Collection processes and procedures are followed for delinquent accounts including accounts placed with a collection agency



Experience, Knowledge, and Education Requirements

  • Must have a high school diploma or its equivalent
  • 1-3 years collections experience in healthcare or other applicable industry
  • Certification in collections and/or billing or equivalent work experience
  • Excellent written and oral communication skills required
  • Problem solving skills required
  • Proficient in Microsoft Office and the ability to master all internal software systems
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