Job Details

Requisition Number 17-0121
Post Date 5/16/2017
Title Clerical Support Specialist - Full Time
City Allentown
State PA

Position: Clerical Support Specialist  
Schedule: 30 hours/week
Location: Allentown

Coordinated Health (CH) is a privately held, physician-owned acute-care hospital network in eastern Pennsylvania and western New Jersey. CH’s focused regional network has 1,200 employees at 17 sites with an ambulatory-based continuum of care. Access is provided by specialty hospitals, ambulatory surgery centers, transitional care units, multi-specialty clinics and walk-in centers. Service lines include musculoskeletal care, cardiology, women’s health and immediate and primary care, endocrinology, rheumatology, and general surgery.  In Bethlehem, CH has exclusively earned the U.S. government’s new 5-star top CMS rating for hospital patient service, has earned top safety and patient satisfaction scores from HealthGrades.

Key Skills for a Clerical Support Specialist: 
At CH, we believe that position of the Clerical Support Specialist (CS) is instrumental in creating the ultimate patient experience. The CS is often the first staff member to see a patient. Key duties will include, but are not limited to:

1.  Patient Satisfaction 

  • Prompt, friendly greeting of patients, visitors and surgery patients to CH.
  • Provide prompt timely response to telephone or electronic requests for appointments and information.
  • Monitor reception area for patient access, comfort, and cleanliness.  
  • Acts as liaison between patient, Provider, and ancillary facilities.  

2.  Clerical Support Responsibilities 

  • Acknowledge patient arrival through Practice Management (PM) system.
  • Provide appropriate paperwork for visit and verify and update patient demographics, insurance, etc.  
  • Scan insurance and photo ID and collect co-pay and/or outstanding patient balance.
  • Schedule patient for follow-up visit and/or testing 
  • Chart preparation



The Next Step To Becoming a Clerical Support Specialist:  Experience, Knowledge, and Education Requirements

  • 1+ years of previous work history in a fast-paced physician office or hospital setting.
  • Excellent communication skills are required along with strong computer literacy.
  • All candidates must share our commitment to ensuring superior patient satisfaction, quality of care and cost-efficiency.
  • Interact professionally while prioritizing multiple tasks. 
  • Bilingual Spanish/English preferred 


Why Coordinated Health:
The Coordinated Health Experience: Our teams are committed to treating every patient with respect and genuine compassion. 
Convenience: We work around our patient’s lives and busy schedules. Most of our facilities are open 7-days a week, with extended evening and weekend hours. 
Coordinated and Integrated Care: We work in close connection with CH physicians as well as outside referring providers to facilitate the delivery of care through a system wide electronic health record and PACs system.  We provide the answers physicians need to initiate treatment faster. 
World-Class Hospitals: Our hospitals and out-patient facilities work together as cross-functional teams. Our physicians are part of Coordinated Health’s multidisciplinary teams in: Orthopedics, Joint Replacement, Spine, Sports Medicine, Foot & Ankle, Hand & Wrist, Gynecology, Breast Care, Cardiology, and Primary Care. 

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