JOB SUMMARY

Oversees Club operations and programs with primary concern for program development and implementation; staff development; supervision and training of assigned staff; facilities management; community relations and membership administration.

Key Roles (Essential Job Responsibilities)

Leadership

• Oversee the implementation and delivery of operations, programs, services and activities that facilitate achievement of Youth Development Outcomes.
• Ensure a healthy and safe environment, ensuring facilities, equipment and supplies are maintained.

Strategic Planning

• Oversee the identification and evaluation of opportunities to improve program effectiveness on the basis of participation and achievement of stated goals; recommends modifications to improve program performance, as appropriate. Compile regular reports reflecting all activities, attendance and participation.

Resource Management

• Manage Unit or Branch financial resources assisting in the development of annual budgets. Control expenditures against budget.
• Manage administrative and operational processes, overseeing the maintenance and repair of buildings, equipment, and other facilities.
• Manage performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations and program operations.
• Plan and implement a staff and volunteer development training program.

Partnership Development

• Develop collaborative partnerships with other youth serving organizations, members, parents, families and community organizations.
• Support Board Committees, as assigned.

Marketing and Public Relations

• Participate in activities to maintain good public relations for Club programs, services and activities.

Additional Responsibilities

• Purchase or approve purchase of supplies and equipment.
• Work with staff on special events to carry out programs in all departments.
• Exercise authority in problems relating to members; utilize guidance and discipline plan.
• Assume other duties as assigned.

Relationships

Internal: Maintains close contact with assigned staff to provide technical assistance in matters of programming and operations; interacts regularly with Chief Professional Officer and as assigned with the Board and its Committees.

External: Maintains contact with external community groups, schools, and others.

KNOWLEDGE/SKILLS REQUIRED

• Bachelor's degree from an accredited college or university.
• A minimum of five years’ work experience in non-profit agency operations management and supervision, or an equivalent combination of experience and education.
• Considerable knowledge of: the mission, objectives, policies, programs and procedures of Boys & Girls Clubs; of the principles and practices of non-profit organizations.
• Demonstrated ability to organize, direct and coordinate operations; in personnel supervision, the recruitment and retention of key personnel; facilities management; and budget management.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
• Ability to establish and maintain effective working relationships with Club staff, subordinates, Board members, community groups, and other related agencies.