JOB SUMMARY

The Director of Operations oversees Club operations and programs. The Director of Operations is responsible for the planning, implementation and evaluation of programs and staff development. The Director of Operations also oversees staff, facility and program budget management. The Director of Operations ensures a high level of participation in positive youth development programs. The Director of Operations works under the direction of the Executive Director.

Key Roles & Responsibilities

·         Establish objectives that are consistent with organizational goals and mission

·         Support and maintain programs that engage members socially, culturally, and intellectually and that reflect the diversity of the Club

·         Oversee, support and maintain the implementation and delivery of operations, programs, services and activities that focus on academic success, healthy lifestyles and good character and citizenship

·         Oversee the identification and evaluation of opportunities to improve program effectiveness on the basis of participation and achievement of stated goals and make recommendations and/or modifications to improve program performance

·         Participate in budget development and monitor and report expenditures in adherence with budget

·         Manage performance of program staff, provide technical assistance in program development and implementation

·         Ensure the completion of grant applications and required reporting

·         Plan and implement the day-to-day activities in accordance with established standards and goals

·         Participate in meetings related to the programs, including programs conducted in partnership with other youth development organizations in the Greater Waterbury area.

·         Create and maintain a culture of inclusion and respect in all activities

·         Manage administrative and operational processes, oversee the maintenance and repair of buildings, equipment and facilities

·         Solicit and secure potential renters of the Club’s facilities

·         Oversee, implement and participate in outcome measurement processes and other evaluation programs, including BGCA’s annual assessments

·         Ensure quality of programs by conduction program evaluations

·         Control expenditures and make recommendations for expenditures, as they relate to the programs

·         Manage and enforce discipline policies and provide effective guidance

·         Attend mandatory staff meetings and training

·         Develop collaborative partnerships with area youth serving organizations, members, parents, families and other community organizations

·         Participate in special events and programs, Club and community

·         Build and maintain positive relationships with the community

·         May be required to perform other duties as assigned by the Executive Director

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

KNOWLEDGE/SKILLS REQUIRED

·         Bachelor’s degree from an accredited college or university, preferably in social services or youth development

·         A minimum of five (5) years of experience working with a non-profit organization, preferably a youth development organization, in a management or supervisory role, or an equivalent combination of education and experience

·         Considerable knowledge of the mission, objectives, policies, programs and procedures of Boys & Girls Clubs and of the principles and practices of non-profit organizations serving youth

·         Demonstrated ability to organize, direct and coordinate operations, personnel supervision, facilities management and budget management

·         Excellent planning and organizational skills

·         Ability to work collaboratively with diverse communities and groups

·         Ability to define outcomes and work towards positive outcomes

·         Ability to use Microsoft Office products, email and various social media outlets

·         Excellent written and verbal communication skills

·         Ability to manage multiple tasks and to develop solutions to problems with limited supervision

·         Ability to establish and maintain effective working relationships with Club staff, supervisor and subordinates; Board members, community groups and other related agencies

Preferred:

·         Valid Connecticut driver’s license

·         Possession of, or willingness to obtain, First Aid/CPR certification

·         Possession of, or willingness to obtain, an Endorsement A driving classification