JOB SUMMARY

Job Title: Director of Operations

Operating Unit: Central Office

Reports to: President & CEO

Weekly Hours: Fulltime Salary Non-Exempt

Department: Operations Prepared by: Human Resources Date: 5/22/17

Mission Statement: To empower every Club member, through safe and impactful experiences, to: graduate from high school with a plan for college or career, contribute to their community and live a healthy life.

Position Overview: Oversees Club operations and programs with primary concern for program development and implementation, youth safety, staff development, supervision of assigned staff, facilities, licensing, training, community relations and recruitment.

Key Responsibilities

Operational Management Staffing

• Oversee Club/Site Directors and assist in the implementation and delivery of operations, programs, services and activities that facilitate achievement of Youth Development Outcomes
• Recruitment, hiring, and placement of required staff
• Ensure staff are properly trained & go through orientation
• Terminations and disciplinary actions concerning staff
• Manage, supervise, mentor, and support the staff on a day-to-day basis
• Manage & approve vacation requests as needed
• Perform & deliver evaluations
• Meet weekly with the Assistant Director of Operations to communicate & share updates on current projects/activities

Programs/Grants

• Go over all grants and programs with staff to ensure successful delivery
• Communicate with Development to assist in deciding which grants to pursue
• Implementation of awarded grants
• Writing grant reports as needed
• Ensure surveys for programs and grants are being done each semester and/or annually

Licensing and Charters

• Uphold and maintain state licensing standards to include health and fire
• Uphold and maintain Alliance, BGCA, and BGCPPR standards

Resource Management

• Complete and submit the Annual Report
• Plan & oversee Professional Training Days quarterly for all staff
• Search and source trainings/trainers and ideas to teach and develop staff
• Monitor & support Kids Club 360 recruitment with Directors to expand ADA numbers
• Continuously foster school relationships with Principals and Vice Principals
• Seek out opportunities and develop collaborative partnerships with other youth serving organizations, school districts, families, and community organizations
• Plan and run annual events that relate to operations
• Oversee the maintenance and repair of buildings, equipment, and other facilities as needed
• Meet with Finance to access Profit and Loss at each site to manage appropriately
• Communication financial needs with Finance around events, trainings, maintenance repairs, and outreach events

Strategic

• Contribute to short and long term organizational planning and strategy as a member of the management team
• Prepare board reports and prep Programs Board member with talking points quarterly

Other

• Attend weekly Directors meetings
• Meet weekly with the President and CEO to discuss Operations
• Attend all staff meetings & meet with all departments to keep updated as needed
• Perform all other job-related duties as assigned

Supervision Received: The Director of Operations reports directly to and receives supervision from the President & CEO on a regular basis.

Supervision Exercised: The Director of Operations oversees the Assistant Director of Operations and exercises joint supervision with the Assistant Director of Operations to oversee all Club/Site Directors and the entire Operations team.

KNOWLEDGE/SKILLS REQUIRED

• Strong work-ethic and a commitment to the mission and growth of the Boys & Girls Club of the Pikes Peak Region
• Bachelor's degree from an accredited college or university is required. Courses or minor in business is preferred.
• A minimum of five years’ work experience in a Boys and Girls Club or similar youth development organization with a minimum of two years at the management level
• Experience with youth development and licensing
• Ability to recruit, train, supervise, and motivate staff
• Strong leadership skills (management/supervisory experience)
• Preferred to have directed youth before
• Mentally able to manage and handle stress appropriately
• Ability to deal effectively with conflict and discipline problems
• Must submit to and pass a background check & drug test

Skills

• Time management & delegation skills
• Strong communication skills, both oral and written
• Computer skills to include Microsoft Office suites
• High energy needed
• Problem solver/critical thinker
• Display excellent teamwork skills
• Demonstrates excellence in administrative and organizational skills
• Adapts well to change and fast paced environments

Physical Demands and Work Environment

Frequently required to sit, walk, stand, hear, talk, see, use hands, reach and manipulate objects, tools or controls. This position requires mobility. One must have reliable transportation and a valid driver’s license. Duties involve moving items weighing up to 25 pounds on an occasional basis. Usual office working conditions with typical noise level in the work environment.

Disclaimer: The information presented indicates the nature and level of work expected of employees in this classification. It is not designed to contain, nor be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees.