| Description |
JOB SUMMARY
Display exceptional customer service by greeting and welcoming all members, volunteers and guests to the Boys & Girls Club of Kenosha. Ensure that everyone receives accurate information and prompt service. Maintain database and files efficiently and accurately.
Key Responsibilities
- Greet all visitors, guests and volunteers by using the script “Good (morning, afternoon or evening) welcome to the Boys & Girls Club. How can we help you today?” and guide them to the appropriate area in the building.
- Answer the Club phone by using the script “Thank you for calling the Boys & Girls Club of Kenosha, this is _____________________ how may I help you? ‘
- Ability to effectively use and work in the member tracking system.
- Administer and manage cash handling responsibilities.
- Collect and record all program and membership fees.
- Responsible for checking on-line registration and migrating into member tracking system.
- Handle guest requests and concerns promptly and with courtesy.
- Maintain efficient and effective flow of information with guests and all internal departments especially athletics and finance departments.
- Maintain an orderly and clean area.
- Enter information form sports registration and membership forms into member tracking system.
- Follow written opening and closing procedures.
- Participate in scheduled staff meetings and trainings.
- Staff must wear their ID badge and have the option of wearing a BGC shirt.
- Log in each member as they enter the Club and greet them by name.
- Log out all members as they leave the Club.
- Implement and enforce all Club rules and policies with the members.
- Maintain an orderly and clean membership area. Members are not allowed behind the membership desk except to hang up clothing and book bags.
- Enter all new membership applications into the Membership Tracking System.
- File all membership applications.
- Create membership/program reports through the Membership Tracking System.
- Model and encourage positive and constructive behavior to all members
Additional Responsibilities
- Ensure a team based work environment by communicating effectively and positively with supervisors, co-workers and volunteers.
- May be asked to participate in special programs and or events. These events may be scheduled outside of normal operating hours.
- Perform other duties as assigned. Greet members by name and check members in to the club on a daily basis, making sure they are logged in appropriately. Greet and welcome parents and visitors.
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