LOCATION

Serving the NORTHEAST REGION; Position will be full-time telecommuting positions, based in the region they are serving.

RELOCATION:

Reimbursement for relocation per our current policy is available for this position.

TELECOMMUTING;

Telecommuting options depend on the candidate’s suitability for telecommuting and candidate’s current geographic location.

TRAVEL:

Travel estimated at approximately 60 - 70%

DIRECTOR, ORGANIZATIONAL DEVELOPMENT SERVICES

ORGANIZATIONAL AND EXECUTIVE DEVELOPMENT SERVICES

Job Profile

Job Summary: 

 Under general supervision of the Vice President, Organizational and Executive Development Services in the Northeast , the Director, Organizational Development Services is responsible for initiating and providing consultation and support services to member organizations; working in partnership with local organizations to build and grow their capacity to have the greatest mission impact on youth; implementing consultation services which expand the Boys & Girls Club Movement; and interpreting the goals and objectives of Boys & Girls Clubs of America to member organizations.

Job Functions:

Provide Accountable Leadership to Autonomous Organizations

• Establish partner relationships with new Chief Professional Officers and Board Presidents in assigned service area and conduct orientations on services and resources available from Boys & Girls Clubs of America.
• Assist Clubs in increasing the resources available to achieve their strategic goals with an emphasis on increasing individual giving.
• Provide support and advice to assigned Area Council(s) and Area Council leadership.  Ensure continuity of leadership for assigned councils. 
• Promote child safety priorities and resources to local organization within the scope of this position; report any observed or suspected child safety concerns directly to the organization’s leadership and to the appropriate BGCA senior leader.
• Conduct Child & Club safety assessments, as determined by Child & Club Safety.  Submit and monitor organization-specific remediation plans with local Club leaders.
• Upon request, respond immediately to local Child Safety situations.  

Increase Organizational Capabilities

• Create and maintain highest level of customer service relationship with professional and volunteer leadership of assigned Clubs.
• Ensure the delivery of risk assessments, safety audits, and training and resources on Club and Child Safety.
• Ensure that all assigned organizations complete the required measurement and assessment processes (Key Performance Indicators, Standards of Organizational Effectiveness, and Formula for Impact Assessment) and that all organizations have an organizational service plan in place.
• Promote attendance of organizations’ leaders in assigned service area for appropriate learning opportunities including Regional, National and Board Leadership Conference.
• Develop, implement, and support the professional development plans for Chief Professional Officers and key management staff.
• Provide facilitative leadership in the assessment of board and organizational capacity and work with key board leadership on building and enhancing board development process.
• Where applicable, develop and implement strategies for board transformation which may include board recruitment.
• Provide consultative and technical assistance and the coordination and alignment of the use of field consultants, technical consultants, and services delivered by BGCA subject matter experts to Boys & Girls Clubs in assigned service.
• Provide and facilitate executive coaching to assigned CPOs as needed.
• Provide facilitative leadership and support to Boards of Directors in filling Chief Professional Officer positions.
• Ensure the proper orientation, onboarding, and mentoring of new Chief Professional Officers.
• In partnership with Club leaders, provide support and guidance in strategic planning to facilitate organizational advancement in key performance areas. 

Support Strategic Growth and Increase Impact

• Provide on-site and off-site support and technical assistance to communities assuring the establishment of new, self-sustaining Boys & Girls Club sites in assigned service area in accordance with BGCA requirements for membership.
• Serve as primary point of contact for member organizations and BGCA.
• Assist assigned organizations in developing and implementing a programmatic outcome- driven Club experience and measurement strategy with daily data that drives the Formula for Impact.
• Assist Clubs in analyzing internal and external data to create plans and strategies to increase participation and retention of members.
• Assist organizations in developing leaders at all levels of the organization.

Support Operations of Service

• Conduct and/or participate in state, regional, and national staff meetings and conferences.
• Conduct one face-to-face meeting annually; as part of visit, validate core standards/priorities and develop remediation plans as needed. 
• Assist with other projects and assignments as requested by Regional Vice President, Organizational and Executive Development Services.
• Demonstrate BGCA mission driven values of integrity, excellence and inclusion and integrate into work environment and ways of work.
• Adhere to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere.

Skills and Traits

Relationships and Teambuilding

• Builds trust and rapport quickly
• Relates well to people of varying backgrounds
• Shares information in an open and transparent fashion
• Is tactful and respectful
• Has a network of contacts
• Addresses conflicts constructively

Problem-Solving and Decision-making

• Analyzes volumes of information
• Thinks critically
• Evaluates assumptions and alternatives
• Makes decisions in face of uncertainty
• Focuses on issues with greatest potential

Communication

• Expresses self clearly and concisely
• Adapts messages to the audience
• Presents in interesting and engaging way
• Focuses attention on important items

Influence

• Builds alliances and partnerships
• Negotiates win/win solutions
• Understands needs and interests of stakeholders
• Makes a compelling case for position
• Displays inspiring passion and commitment

Customer-focus

• Readily responds to customer needs
• Ensures resolution of problems or issues
• Establishes credibility and a trusting relationship with customer
• Asks for and listens to customer needs

Integrity

• Treats others fairly and consistently
• Deals with others in an honest manner
• Accepts responsibility for actions
• Confronts unethical behavior 
• Acts according to stated intentions

Execution

• Creates and communicates tactical objectives and action plans
• Monitors progress
• Holds self and others accountable for completing tasks on schedule

Determination, Adaptability and Tenacity

• Anticipates and overcomes obstacles
• Exhibits resourcefulness and finds alternatives
• Takes appropriate risks
• Learns from challenges
• Maintains positive outlook under pressure
• Puts in extra effort when necessary

Change Agent

• Plans necessary changes
• Creates a communication strategy for the change

Consultation

• Builds trusting long-term relationships with individuals and organizations
• Assists in problem-solving while building problem-solving skills of others
• Offers relevant tools, information and recommendations
• Offers deliverables and brings timely closure to work 

Passion, Commitment and Knowledge of BGCA and Movement

• Demonstrates dedication to the BGC Movement
• Gives compelling testimony to the value of the cause
• Shows care and concern for youth
• Moves others to commit to the cause
• Sacrifices own needs for greater good
• Understands Club experience, perspectives of organization/Club staff
• Understands how boards are built and maintained & organizational development  
• Understands outcome measurement & how to develop and use KPIs
• Understands BGCA culture, resources, and budgeting/financial processes  

Education and Experience

• Bachelor’s degree in business, accounting, or social services or education/experience equivalency required
• Minimum 5 years experience in the management, administration and operation of a Boys & Girls Club (or similar organization) or 7 years experience working in the field of organizational development and non-profit consulting  
• Demonstrated successful experience with board development and resource development
• Demonstrated proficiency in Microsoft Word and Outlook

Environmental and Working Conditions

• Normal internal office environment. 
• Travel estimated at 60-70% (can be up to 12 – 14 days or more in a month – including weekends - depending upon scheduling requirements).
• The individual selected for this position must possess and maintain a valid driver’s license and be able to navigate areas of the country by using a map or other direction methods.

Physical and Mental Requirements

• High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities. Superior interpersonal abilities. 
• Ability to get along with diverse personalities, at all times displaying tact, maturity and flexibility. 
• Must have good reasoning abilities and sound judgment. 
• Physical requirements include sight, hearing, sitting for four plus hours per day. 
• Skills essential for successful communications include speaking and writing.
• Must be physically able to travel by air, car, train, or other modes of transportation.